Tag: Online Communities
What Happens When Someone Dies on Facebook?
This is a post that I originally published on my old personal, technology blog back in November 2009: An old friend died last week. The circumstances of his death are still not clear: he was in good health, lived alone, and was getting ready to celebrate his 35th birthday that same week. We hadn’t really hung out in a few years, having gone our separate … [read more]
Congratulations, but I Had to Find Out on FACEBOOK!?!
The phone calls started about 10 minutes after the posting, one after the other. At 6pm Israel time today, about 8 minutes after my wife gave birth to our third child (a healthy baby girl) I posted a status on my Facebook page from my iPhone: “Welcome to the world JM3. Now what should we call you little girl?” Within 10 minutes there were 9 … [read more]
Are YOU a Lurker: Diagnosing Invisibility
Let’s take an honest look at ourselves with a little test. Don’t worry, it’s not a hard test and your honest answers will help you diagnose whether you are in fact a lurker (check out this confession from a real, live Lurker, Virginia Heffernan of the NY Times). Ready? Let’s begin: Do you have an account on a social media platform (Facebook, Linkedin, Connected, etc.)? Do … [read more]
Facebook Fan Page Fail: Some Bugs Got Left Behind #FBPAGEFAIL
As a new community manager for my client’s Facebook Fan Page one of the first things I did was move around application tabs, eliminate redundant and dormant applications, and start engaging fans by encouraging them to comment and leave Reviews. That same morning we got a Review from someone who had used our service, and despite liking what we did for her, she did not … [read more]
Facebook Groups v. Facebook Pages: What is Better?
Image via Wikipedia At a seminar the other week one of the audience members asked me which was better for their business: a Facebook Group or a Facebook Page. The answer really depends on your business objectives as each function offers something the other does not. In this post we’ll take a look at the differences between Facebook Groups and Facebook Pages, suggest a few … [read more]
Today’s Tom Sawyer: A Role Model for Community Managers
Image by Mike Licht, NotionsCapital.com via Flickr What makes a good community manager? To answer this question let’s look at that American classic by Mark Twain, Tom Sawyer. It’s been a few years since I read the book and I am no Mark Twain, but this is my paraphrase of the story … One hot summer day, Tom Sawyer gets saddled with painting a fence. … [read more]