Tag: Online Communities

This is a post that I originally published on my old personal, technology blog back in November 2009: An old friend died last week.  The circumstances of his death are still not clear: he was in good health, lived alone, and was getting ready to celebrate his 35th birthday that same week.  We hadn’t really hung out in a few years, having gone our separate … [read more]

The phone calls started about 10 minutes after the posting, one after the other. At 6pm Israel time today, about 8 minutes after my wife gave birth to our third child (a healthy baby girl) I posted a status on my Facebook page from my iPhone: “Welcome to the world JM3. Now what should we call you little girl?” Within 10 minutes there were 9 … [read more]

Let’s take an honest look at ourselves with a little test.  Don’t worry, it’s not a hard test and your honest answers will help you diagnose whether you are in fact a lurker (check out this confession from a real, live Lurker, Virginia Heffernan of the NY Times).  Ready?  Let’s begin: Do you have an account on a social media platform (Facebook, Linkedin, Connected, etc.)? Do … [read more]

As a new community manager for my client’s Facebook Fan Page one of the first things I did was move around application tabs, eliminate redundant and dormant applications, and start engaging fans by encouraging them to comment and leave Reviews.  That same morning we got a Review from someone who had used our service, and despite liking what we did for her, she did not … [read more]

Image via Wikipedia At a seminar the other week one of the audience members asked me which was better for their business: a Facebook Group or a Facebook Page.  The answer really depends on your business objectives as each function offers something the other does not.  In this post we’ll take a look at the differences between Facebook Groups and Facebook Pages, suggest a few … [read more]

Image by Mike Licht, NotionsCapital.com via Flickr What makes a good community manager?  To answer this question let’s look at that American classic by Mark Twain, Tom Sawyer.  It’s been a few years since I read the book and I am no Mark Twain, but this is my paraphrase of the story … One hot summer day, Tom Sawyer gets saddled with painting a fence. … [read more]

Many people ask “what is social media?” They are looking for a definition and this post has one (actually it has three). Social Media in a nutshell is … [read more]