Tag: Social Networking

CRM is dead (sort of). For those of you not jargon inclined, CRM is short for Customer Relationship Management, and companies often invest tons of money in complex systems, that few people understand, just to stay on top of their CRM. In a Linkedin world, however, many small businesses, entrepreneurs, and savvy businesses (those with money but who run slim) are in for a treat: … [read more]

As a new community manager for my client’s Facebook Fan Page one of the first things I did was move around application tabs, eliminate redundant and dormant applications, and start engaging fans by encouraging them to comment and leave Reviews.  That same morning we got a Review from someone who had used our service, and despite liking what we did for her, she did not … [read more]